HR Documentation Specialist
2 days ago
Award-winning multinational HR & Employment Law services client seeks an experienced HR Documentation Specialist to create, update, maintain and review employment documentation. The successful candidate will work within a busy, fast-paced position within Employment Consultancy Services and have a good understanding of Employment Legislation.
Key Responsibilities:
- Create client documentation based on the needs of the client and the suitability of relevant policies and procedures.
- Review existing documentation for terms that breach Employment Law and typographical/grammatical errors, correcting these as necessary.
- Liaise with clients over the phone, drafting new documents and dealing with queries as appropriate.
- Provide a client-focused and personalised approach, building relationships and enhancing the client experience at all times.
- Focus on continuous engagement of clients with the documentation provided, ensuring it has been accepted and issued to staff and the client understands its importance in managing employee relations.
- Guide clients through their online client portal.
- Liaise with Digital Field Consultants and deal with queries as necessary.
- Manage workload working from task lists and ensure deadlines and KPIs/SLAs/targets are met.
- Ensure work is in line with quality criteria/instructions in place.
The estimated salary for this role is £45,000 - £60,000 per annum.
Minimum Requirements:
- Knowledge of employment law.
- Excellent written English.
- Strong word processing skills.
- Attention to detail.
- Ability to prioritise workload, work under pressure and meet deadlines.
- Possess excellent and professional communication skills, especially over the phone.
- Good organisational skills.
- Ability to present information accurately.
- Ability to deal with people at all levels.
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