Workshop Operations Manager

3 weeks ago


Reading, Reading, United Kingdom Resourcing Group Full time
Job Overview

Resourcing Group is seeking a skilled Workshop Controller to oversee the aftersales department.

The ideal candidate will possess strong technical knowledge and previous management experience in a similar role. They will be responsible for ensuring the workshop runs smoothly and efficiently, allocating work to technicians based on their skills and resolving customer queries according to dealership and manufacturer guidelines.

Key Responsibilities:

  • Manage workshop resources effectively, monitoring staff and workshop performance to maintain standards.
  • Develop and implement strategies to improve workshop efficiency and productivity.
  • Collaborate with technicians to allocate work and resolve customer queries.
  • Ensure customer reception and displays meet manufacturer quality objectives.

Requirements:

  • Excellent technical knowledge and previous management experience in a similar role.
  • Strong organisational and prioritisation skills.
  • Able to take initiative and ownership of issues with a proactive can-do attitude.
  • A team player who offers help and support to others.
  • Willingness to learn and keep up-to-date with product and technical information.
  • Thrives in a high pressured environment.
  • Full valid UK driving licence.
  • Eligibility to work in the UK.

We are looking for a strong communicator who can take a customer-focused approach to their work and influence others to succeed.



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