Workshop Operations Manager
4 weeks ago
Job Description
Resourcing Group are seeking a Workshop Controller to join their clients aftersales department.
As a Workshop Controller, you will play a key role in ensuring the workshop runs smoothly and efficiently. You will calculate and manage the use of workshop resources effectively, monitoring staff and workshop performance to maintain standards.
Key Responsibilities:
- Allocate work to technicians based on the mix of skills available.
- Resolve customer queries according to dealership and manufacturers guidelines.
Requirements:
- Excellent technical knowledge gained in the retail motor industry.
- Previous management experience in a similar role.
- Strong organisational and prioritisation skills.
- Able to take initiative and ownership of issues with a proactive can-do attitude.
- Able to multi-task and switch between tasks.
- A team player who offers help and support to others.
- Willingness to learn and keep up-to-date with product and technical information.
- Thrives in a high pressured environment.
- Full valid UK driving licence.
- Eligibility to work in the UK.
We are looking for a strong communicator to take a customer-focused approach to their work and also have the skills to influence others to succeed.
Establish and achieve personal objectives as agreed with Group Aftersales Manager.
Ensure that the customer reception and displays meet the manufacturers quality objectives and staff are developed to achieve maximum customer and own satisfaction.
It is very important to include correct contact details, so we can contact you regarding the application made.
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