Quality Assurance Director

2 days ago


London, Greater London, United Kingdom King's College Hospital NHS Foundation Trust Full time
Quality Assurance Director

We are seeking an experienced and skilled Quality Assurance Director to join our team at King's College Hospital NHS Foundation Trust. In this role, you will be responsible for ensuring the delivery of high-quality services to our patients and carers.

About the Role:

You will work closely with our patients, their carers and the wider communities to involve them and improve the quality of services that we deliver. You will also be responsible for overseeing services and projects that contribute to improvements in patients' and carers' experiences.

Responsibilities:
  • To clearly articulate plans and deliver objectives of the patient experience function at Kings College Hospital, monitoring and reporting on progress of implementation for areas of responsibility.
  • To oversee services and projects that contribute to improvements in patients' and carers' experiences.

You will also be responsible for interpreting national guidance into local action plans and operating procedures, and producing reports and dashboards to a high standard.

Requirements:
  • Educated to master's degree level or equivalent experience.
  • Evidence of recent role-related or continued professional development.
  • Substantial previous experience of leading a team in a patient experience or customer service in the public or private sector.
  • Ability to project manage multiple projects.
  • Highly patient/customer focused who consistently thinks about how their work can benefit patients and the public, and help frontline staff to provide better experiences.

This is an exciting opportunity for a motivated and experienced individual to make a real difference in the lives of patients and staff. We offer a competitive salary of £60,000 - £80,000 per annum, depending on experience, plus benefits.



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