Quality Assurance and Development Director

5 days ago


London, Greater London, United Kingdom CAB HAMMERSMITH & FULHAM Full time

**Job Title: Quality Assurance and Development Director**

Citizens Advice Hammersmith & Fulham is seeking an experienced Quality Assurance and Development Director to oversee the supervision, quality control, and performance monitoring of its advice services. This role involves working closely with colleagues to ensure high-quality advice delivery across various projects.

Based on our analysis of the UK's current job market and considering the location in London, we estimate a salary range of £40,000 - £50,000 per year, depending on experience.

Key Responsibilities:

  • Supervise and develop staff and volunteers
  • Manage risk and complaints
  • Communicate complex information to stakeholders

**Requirements**

  • Strong management skills and excellent communication abilities
  • Experience in managing staff and volunteers
  • Able to work in a fast-paced environment

**Benefits**

  • Generous holiday entitlement (25-30 days)
  • Learning and development opportunities
  • Mental health support helpline


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