Customer Quality Assurance Director
1 month ago
At STR Group Limited, we are seeking a highly skilled Customer Quality Assurance Director to lead our quality assurance efforts and ensure exceptional service delivery.
The ideal candidate will have extensive experience in quality assurance, team leadership, and customer satisfaction. They will be responsible for developing and implementing quality standards, monitoring performance metrics, and driving continuous improvement initiatives.
Key Responsibilities:
- Develop and implement quality assurance processes aligned with company standards.
- Lead analysis of customer feedback, complaints, and returns to identify quality issues.
- Collaborate with cross-functional teams to drive quality improvements.
- Maintain up-to-date documentation of quality processes and feedback.
Requirements:
- Proven experience in quality assurance focused on customer satisfaction.
- Strong leadership skills with the ability to motivate and develop teams.
- Proficiency in quality management tools and systems.
What We Offer:
- A competitive salary range of $85,000 - $110,000 per annum.
- Opportunities for professional growth and development.
- A supportive culture that fosters career and personal growth.
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