Pension Customer Engagement Expert

3 days ago


Crawley, West Sussex, United Kingdom Candidate Source Careers Full time

Pension Customer Support: A Rewarding Career Path

Candidate Source Careers is committed to delivering exceptional customer experiences and driving business growth. As a Pension Customer Support Agent, you will play a vital role in achieving these goals.

Key Responsibilities

  • Provide first-time resolution and a positive experience for up to 40 customers daily.
  • Escalate complex queries to senior colleagues, ensuring customer satisfaction.
  • Communicate openly and honestly with customers, demonstrating empathy and understanding for their needs.
  • Participate in training programs to enhance skills, knowledge, and regulatory compliance.
  • Collaborate with the team to share best practices, promote a positive work environment, and drive business growth.

Benefits

A competitive salary range of £24,000 - £28,000 per annum, commensurate with experience, is offered along with a comprehensive benefits package and opportunities for career development.



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