Customer Service Representative

4 days ago


Crawley, West Sussex, United Kingdom Candidate Source Careers Full time

Candidate Source Careers is Seeking a Skilled Professional

We have an exciting opportunity for a Pension Customer Support Agent to join our team in Crawley, assisting customers with day-to-day inquiries regarding their pension accounts.

Job Summary

This role involves handling up to 40 calls daily, providing first-time resolution and a positive experience for our valued customers. You will work closely with senior colleagues to escalate complex queries and ensure customer satisfaction.

Responsibilities

  • Resolve customer queries efficiently and effectively, demonstrating empathy and understanding for their needs.
  • Take ownership of issues, ensuring they are resolved promptly and to the customer's satisfaction.
  • Communicate openly and honestly with customers, sharing relevant information and updates.
  • Collaborate with the team to share best practices, promote a positive work environment, and drive business growth.
  • Participate in training programs to enhance skills, knowledge, and regulatory compliance.

Requirements

To be successful in this role, you should possess excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.

A competitive salary range of £23,500 - £27,000 per annum, commensurate with experience, is offered along with a comprehensive benefits package and opportunities for career development.



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