Administrative Support Specialist
3 hours ago
Key Responsibilities:
- Managing customer experience journeys, including complaint resolution.
- Booking customers in and arranging vehicle collections and returns.
- Delivering a fast and efficient service to insurers and customers.
- Administering customers' files correctly, while building a genuine rapport.
- Ensuring computer systems and portals are updated.
- Handling telephone and email enquiries, both inbound and outbound.
Requirements:
- Prior experience working in a customer service focused role, ideally within the automotive repair sector.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Experience with administration and computer systems, such as MS Office.
- A good understanding of the local area for transport logistics.
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