Telemarketing Operations Manager
4 weeks ago
Workshop Recruitment is seeking a Telemarketing Operations Manager to join their team. This role involves managing the day-to-day needs of the telemarketing department, setting expectations, and supporting team members through training, coaching, and personal development.
Key Responsibilities:
- Working with Team Managers to ensure delivery of targets and KPIs.
- Building, managing, and converting the renewal pipeline.
- Contributing to the development and implementation of the company's strategic goals and initiatives.
- Communicating and overseeing expectations on individual job specifications.
- Delivering high-quality training, coaching, 1:1 sessions, side-by-side support, and clear personal development plans.
- Overseeing and guiding the team to establish consistent client communication, providing manager insights and an overall excellent client experience.
- Leading additional initiatives to shape campaigns with positive changes to deliver and exceed expected results.
- Collaborating with others to ensure alignment and synergy. Fostering a collaborative environment that promotes open communication and shared goals.
- Understanding, adhering to, and enforcing all company policies, processes, and procedures.
- Overseeing day-to-day operations to ensure all processes are followed and executed to a high standard. Developing and reviewing policies where required.
- Utilising data and analytics to inform decision-making and optimise performance. Implementing data-driven strategies to identify growth opportunities and areas for improvement.
Requirements:
- Previous managerial experience within a contact centre/telemarketing environment.
- Responsibility for actions and accountability for results.
- Demonstrating high levels of motivation and initiative, being a positive leader.
- Ability to maintain and report complex information to Director level regarding KPIs, performance, and improvements.
- £36,000 basic with very competitive OTE.
Working Hours:
- 8:30am – 5:30pm Monday – Thursday
- 8:30am – 3:00pm Fridays
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