Telemarketing Operations Director

4 weeks ago


Portsmouth, Portsmouth, United Kingdom https:www.energyjobline.comsitemap Full time

Our client, a leading telemarketing and lead specialist, is seeking a Telemarketing Operations Manager to optimize the department's KPI performance, increase client retention, and drive business growth. This role involves managing the day-to-day needs of the team, setting expectations, and supporting them through training, coaching, and personal development.

Key responsibilities include:

  1. Working with Team Managers to ensure delivery of targets and KPIs.
  2. Building, managing, and converting the renewal pipeline.
  3. Contributing to the development and implementation of the company's strategic goals and initiatives.
  4. Communicating and overseeing expectations on individual job specifications.
  5. Delivering high-quality training, coaching, and personal development plans.
  6. Overseeing and guiding the team to establish consistent client communication and provide an excellent client experience.
  7. Leading initiatives to shape campaigns and deliver positive results.
  8. Collaborating with others to ensure alignment and synergy.
  9. Understanding and enforcing company policies, processes, and procedures.
  10. Overseeing day-to-day operations to ensure all processes are followed and executed to a high standard.

Requirements:

  1. Previous managerial experience within a contact centre/telemarketing environment.
  2. Ability to maintain and report complex information to Director level regarding KPIs, performance, and improvements.
  3. High levels of motivation and initiative, being a positive leader.

Salary:

£36,000 basic with very competitive OTE.

Working hours:

8.30am – 5.30pm Monday – Thursday
8.30am – 3pm Fridays.



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