Telemarketing Operations Director
4 weeks ago
Our client, a leading telemarketing and lead specialist, is seeking a Telemarketing Operations Manager to optimize the department's KPI performance, increase client retention, and drive business growth. This role involves managing the day-to-day needs of the team, setting expectations, and supporting them through training, coaching, and personal development.
Key responsibilities include:
- Working with Team Managers to ensure delivery of targets and KPIs.
- Building, managing, and converting the renewal pipeline.
- Contributing to the development and implementation of the company's strategic goals and initiatives.
- Communicating and overseeing expectations on individual job specifications.
- Delivering high-quality training, coaching, and personal development plans.
- Overseeing and guiding the team to establish consistent client communication and provide an excellent client experience.
- Leading initiatives to shape campaigns and deliver positive results.
- Collaborating with others to ensure alignment and synergy.
- Understanding and enforcing company policies, processes, and procedures.
- Overseeing day-to-day operations to ensure all processes are followed and executed to a high standard.
Requirements:
- Previous managerial experience within a contact centre/telemarketing environment.
- Ability to maintain and report complex information to Director level regarding KPIs, performance, and improvements.
- High levels of motivation and initiative, being a positive leader.
Salary:
£36,000 basic with very competitive OTE.
Working hours:
8.30am – 5.30pm Monday – Thursday
8.30am – 3pm Fridays.
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