Telemarketing Operations Manager
4 weeks ago
Our client, a leading telemarketing and lead generation specialist, is seeking a highly skilled Telemarketing Operations Manager to join their team. As a key member of the management team, you will be responsible for optimizing the department's KPI performance, increasing client retention, and driving business growth.
Key Responsibilities:- Collaborate with Team Managers to ensure delivery of targets and KPIs.
- Develop and implement strategies to build, manage, and convert the renewal pipeline.
- Contribute to the development and implementation of the company's strategic goals and initiatives.
- Communicate and oversee expectations on individual job specifications, ensuring a culture of ownership, accountability, and self-sufficiency.
- Deliver high-quality training, coaching, and personal development plans to team members.
- Oversee and guide the team to establish consistent client communication, providing managerial insights and an excellent client experience.
- Lead initiatives to shape campaigns and drive positive changes to deliver and exceed expected results.
- Collaborate with others to ensure alignment and synergy, fostering a collaborative environment that promotes open communication and shared goals.
- Understand, adhere to, and enforce all company policies, processes, and procedures.
- Oversee day-to-day operations to ensure all processes are followed and executed to a high standard.
- Previous managerial experience within a contact centre/telemarketing environment.
- Accountable for actions and results.
- Demonstrated high levels of motivation and initiative, being a positive leader.
- Ability to maintain and report complex information to director level regarding KPIs, performance, and improvements.
- GBP 36,000 basic with very competitive OTE.
- 8:30 AM - 5:30 PM Monday to Thursday.
- 8:30 AM - 3:00 PM Fridays.
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