Telemarketing Operations Manager

4 weeks ago


Portsmouth, Portsmouth, United Kingdom fish4.co - Jobboard Full time
Telemarketing Operations Manager Job Description

Our client, a leading telemarketing and lead generation specialist, is seeking a highly skilled Telemarketing Operations Manager to join their team. As a key member of the management team, you will be responsible for optimizing the department's KPI performance, increasing client retention, and driving business growth.

Key Responsibilities:
  1. Collaborate with Team Managers to ensure delivery of targets and KPIs.
  2. Develop and implement strategies to build, manage, and convert the renewal pipeline.
  3. Contribute to the development and implementation of the company's strategic goals and initiatives.
  4. Communicate and oversee expectations on individual job specifications, ensuring a culture of ownership, accountability, and self-sufficiency.
  5. Deliver high-quality training, coaching, and personal development plans to team members.
  6. Oversee and guide the team to establish consistent client communication, providing managerial insights and an excellent client experience.
  7. Lead initiatives to shape campaigns and drive positive changes to deliver and exceed expected results.
  8. Collaborate with others to ensure alignment and synergy, fostering a collaborative environment that promotes open communication and shared goals.
  9. Understand, adhere to, and enforce all company policies, processes, and procedures.
  10. Oversee day-to-day operations to ensure all processes are followed and executed to a high standard.
Requirements:
  1. Previous managerial experience within a contact centre/telemarketing environment.
  2. Accountable for actions and results.
  3. Demonstrated high levels of motivation and initiative, being a positive leader.
  4. Ability to maintain and report complex information to director level regarding KPIs, performance, and improvements.
What We Offer:
  • GBP 36,000 basic with very competitive OTE.
  • 8:30 AM - 5:30 PM Monday to Thursday.
  • 8:30 AM - 3:00 PM Fridays.


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