Patient Support Administrator
2 weeks ago
We are seeking a dedicated and compassionate Patient Support Administrator to join our team at TFP Fertility.
About the Role:
The successful candidate will be responsible for providing exceptional customer service to our patients, handling a broad range of enquiries in person, by telephone and email.
Key Responsibilities:
- Promptly and professionally managing initial enquiries via telephone/email.
- Effective processing of all GP, consultant and self-referrals.
- Dealing with satellite clinics and ensuring seamless patient pathway communication.
- Explaining processes to new patients and those seeking treatment.
- Ensuring accurate filing of patients' records and correspondence.
Qualifications and Experience:
We are looking for someone with experience working in an administration role, preferably in a healthcare setting. Excellent communication and interpersonal skills are essential for this role.
Location and Benefits:
This is a full-time position based in Maidenhead. We offer a competitive salary and a range of benefits, including a dual contribution pension scheme and 27 days' holiday entitlement.
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