Patient Support Administrator

2 weeks ago


Maidenhead, Windsor and Maidenhead, United Kingdom TFP Fertility Full time

We are seeking a dedicated and compassionate Patient Support Administrator to join our team at TFP Fertility.

About the Role:

The successful candidate will be responsible for providing exceptional customer service to our patients, handling a broad range of enquiries in person, by telephone and email.

Key Responsibilities:

  • Promptly and professionally managing initial enquiries via telephone/email.
  • Effective processing of all GP, consultant and self-referrals.
  • Dealing with satellite clinics and ensuring seamless patient pathway communication.
  • Explaining processes to new patients and those seeking treatment.
  • Ensuring accurate filing of patients' records and correspondence.

Qualifications and Experience:

We are looking for someone with experience working in an administration role, preferably in a healthcare setting. Excellent communication and interpersonal skills are essential for this role.

Location and Benefits:

This is a full-time position based in Maidenhead. We offer a competitive salary and a range of benefits, including a dual contribution pension scheme and 27 days' holiday entitlement.



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