Student Success Coordinator

3 weeks ago


Birmingham, Birmingham, United Kingdom Global Banking School Full time

Job Overview:

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At Global Banking School, we are committed to delivering high-quality education and training solutions that meet the needs of our students and the banking and financial services sector. We are seeking a dedicated and experienced Academic Library Tutor to join our team and contribute to the success of our students.

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About the Role:

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In this role, you will work closely with students, providing guidance and support to help them achieve their academic goals. You will be responsible for identifying student needs and developing tailored support plans to address their specific requirements. Your excellent communication and interpersonal skills will enable you to build strong relationships with students, staff, and external partners.

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Key Responsibilities:

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  • To guide students in accessing our support services and those of our partner organisations.">
  • To triage student problems, offering immediate support to resolve issues or referring on as appropriate.">
  • To understand mitigating circumstances, deferral procedures, and other academic regulations in order to advise students accordingly.">
  • To provide basic academic support to students, both inside and outside of the classroom.">
  • To refer students to the support service appropriate for their needs, whether it is academic, welfare, or career-oriented.">
  • To help students navigate learning resources, both library and e-library resourcing.">
  • To identify and report common academic and IT-related issues that might benefit from a pre-emptive solution.">
  • To ensure that all students who are missing one week of study are contacted, by either an SSA or an academic, and attempts made to re-engage those students.">
  • To work with academic colleagues to contact all students who have not submitted summative assessments and refer to the retention team as appropriate.">
  • To assist with ensuring communication with students is both timely and effective, employing a range of digital and in-person methods.">
  • To assist with the administration of surveys and the collection of results for analysis by the Planning, Information, and Delivery department.">
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Requirements:

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  • Bachelor's degree and typically 5 years of administrative experience in a busy environment, ideally in Higher Education.">
  • Strong administrative skills with proficiency in MS Office applications such as Excel, Word, Outlook Mail.">
  • The post holder must be flexible, approachable, and helpful with a strong customer service ethic.">
  • Ability to maintain working relationships and appropriate boundaries, typically required when referring students to appropriate support.">
  • Familiarity with GBS values and regulations, including equal opportunities policy.">
  • Understanding of GBS's Social, Economic, and Environmental responsibilities and ability to minimise environmental impact in the performance of the role.">
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Salary:

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£38,000 - £45,000 per annum (dependent on experience).


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