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Sales Support Coordinator
2 months ago
Job Summary:
Orange Cat Jobs is seeking a highly motivated and organized Sales Support Coordinator to join our team. As a Sales Support Coordinator, you will play a critical role in providing administrative support to our field sales team, conducting customer satisfaction surveys, managing CRM data, and supporting our dealer network.
Key Responsibilities:
- Key Account Support: Review and analyze service contracts, generate quotations, review warranties and quotes, support Key Account Managers with events, monitor tender opportunities, and share insights.
- Customer Satisfaction & Improvement: Distribute customer satisfaction surveys to gather feedback, monitor and manage survey responses, trends, patterns, and improvements.
- CRM Management: Track and monitor sales opportunities, train new users, manage CRM maintenance by reviewing live data and cleaning, where necessary.
- Dealer Support: Provide clients/customers with first-line communication and support for all enquiries, generate quotations as requested by Business Development Manager, process purchase orders/credits.
- Business Processes: Review, propose, participate in maintenance, and changes to improve business processes and efficiencies, use and maintenance of SAP, including data accuracy for customers and vendors.
- Project Management: Proactively plan, lead, and drive business projects, as required.
Requirements:
- Minimum 2.1 in STEM-related degree
- Some work experience either office-based or retail
What We Offer:
- Basic salary of £25,000 - £27,000
- Extra £840 per year to help with travel costs or the option to park on site
- £500 home office furniture allowance
- £300 well-being allowance
- 27 days holiday (rising to 32) plus bank holidays
- Company pension, private medical care, private dental, travel allowance, discount on products, and more
- Hours are 9-5.30 with an early finish on Fridays (option to start early/late as long as you work the core hours of 10-4pm)
