Debt Advisor

2 weeks ago


Blackburn, Blackburn with Darwen, United Kingdom fish4.co - Jobboard Full time
About the Role

Debt Advice Foundation is a registered charity in England and Wales dedicated to providing debt advice and education. Our mission is to support individuals and families in managing their finances effectively, while also promoting financial literacy among the next generation of credit users.

We achieve our objectives through a free telephone debt counselling service, which assists over 10,000 people annually, and through our award-winning school program, DebtAware, which educates children about debt management.

Key Responsibilities
  1. Deliver a professional, impartial, and outcome-focused telephone advice service to clients, adhering to sector best practice and quality standards.
  2. Collaborate with colleagues to ensure a high-quality service is delivered to clients.
  3. Provide debt and welfare benefits advice and support to individuals who have called our telephone helpline.
  4. Work with clients to develop personalized debt management plans, taking into account their unique financial situations and goals.
  5. Stay up-to-date with changes in debt management regulations and best practices, ensuring our services remain relevant and effective.
What We Offer
  • A competitive salary and benefits package, including a company pension and cycle to work scheme.
  • Opportunities for professional development and training in debt management and welfare benefits.
  • A supportive and collaborative team environment, with a focus on delivering exceptional client service.
  • A chance to make a positive impact on the lives of individuals and families struggling with debt.

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