Debt Advisor

4 weeks ago

Blackburn, Blackburn with Darwen, United Kingdom Cummins Mellor Full time

Debt Advice Foundation, a registered charity in England and Wales, is dedicated to providing debt advice and education. The charity supports those in need of immediate help and aims to improve financial literacy among the next generation of credit users as a long-term solution to rising debt levels in the UK.

The charity achieves its objectives through a free telephone debt counselling service, which assists over 10,000 people annually, and its award-winning school program, DebtAware, which educates children about debt management.

The Role

As a qualified Debt Advisor, you will provide debt and welfare benefits advice and support to people who have called the charity's telephone helpline.

  1. Deliver a professional, impartial, and outcome-focused telephone advice service to all clients while working to sector best practice and quality standards.
  2. Work collaboratively with colleagues to ensure a high-quality service is delivered to clients.
  3. One year of experience in debt services (telephone or in-person) is required.
  4. Candidates without qualifications will start on a trainee salary of £24,008.50 per week, Monday to Friday, in a permanent position.
  5. Twenty-nine days of holiday, including bank holidays, are offered.
  6. Company pension, cycle-to-work scheme, and free on-site parking are also provided.

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