Debt Counseling Specialist

4 weeks ago


Blackburn, Blackburn with Darwen, United Kingdom Cummins Mellor Full time

About the Role

We are seeking a highly skilled Debt Advisor to join our team at Cummins Mellor. As a Debt Advisor, you will play a vital role in providing expert guidance and support to individuals in need.

Key Responsibilities:

  • Deliver a professional and impartial telephone advice service to clients.
  • Provide advice on income maximization, budgeting, priority debts, unsecured debts, and formal debt solutions.
  • Interview clients using active, sensitive, and questioning skills to empower them to set their own priorities.
  • Work collaboratively with colleagues to ensure a high-quality service is delivered to clients.

Requirements:

  • Certificate in Money Advice Practice (CertMAP) or equivalent qualification.
  • 1 year of experience in debt services (telephone or in-person).
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities.
  • Understanding of the issues involved, particularly with clients experiencing stress and anxiety.

What We Offer:

  • Starting salary for a qualified advisor: £27,008.
  • Candidates without a qualification start on a trainee salary: £24,008.
  • 37.5 hours per week, Monday to Friday.
  • 29 days holiday inclusive of BH.
  • Company pension and cycle-to-work scheme.

About Us:

Cummins Mellor partners with Debt Advice Foundation for recruitment. If your application is successful, you will be contacted directly by Debt Advice Foundation.



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