In-Room Dining Team Lead

3 weeks ago

London, Greater London, United Kingdom AccorHotel Full time

As a key member of the AccorHotel team, you will be responsible for overseeing the daily operations of the in-room dining service, providing exceptional service quality food and beverages to our discerning guests.

Responsibilities:

  • Ensure the prompt and accurate delivery of food and beverages to guest rooms, maintaining a standard of luxury and attention to detail.
  • Anticipate guest needs and personalise the service to create memorable dining experiences.
  • Resolve guest complaints or special requests in a timely and professional manner, ensuring complete satisfaction.
  • Work closely with other departments to ensure smooth operations and a seamless guest experience.
  • Supervise, train and motivate the in-room dining team, ensuring they adhere to hotel service standards.
  • Conduct pre-shift meetings to communicate daily priorities, special requests or VIP guests.
  • Monitor staff performance, provide coaching and development opportunities, and ensure proper grooming and uniform standards are met.
  • Oversee the setup and breakdown of in-room dining trays, trolleys and service stations, ensuring cleanliness and order at all times.
  • Maintain a strong working knowledge of the menu, including ingredients and preparation methods, to assist staff and respond to guest inquiries.
  • Ensure all food and beverage orders are accurately processed and delivered in a timely manner.
  • Ensure compliance with health and safety standards, including proper food handling and sanitation procedures.
  • Implement and uphold hotel policies and procedures, including security measures when delivering to guest rooms.
  • Monitor guest feedback and reviews, implementing improvements to service where necessary.
  • Create work schedules, ensuring appropriate staffing levels for peak service times.

Remote Work: No

Employment Type: Full-time

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