Strategic Commercial Lead
2 weeks ago
Role: Head of Customer Insight – FTC 6 months(with hybrid working after completion of training)
Contract type: Fixed Term Contract
Working hours: 40 hours pw, Monday to Friday
Do you want to work for the nation's largest online pharmacy ensuring excellence for all our patients? We're a market leader in the pharmacy world, with 25 years' experience, helping over 1 million patients every year.
This role will be responsible for mentoring and supporting the growth of the current Head of BI, helping build their strategic capabilities in business intelligence and data-driven decision-making.
As a key member of the commercial team, you will leverage SCV engine to identify opportunities for cross-sell across various business verticals and use SCV engine data to create robust customer segments that highlight opportunities for cross-selling within and across verticals.
You will collaborate with commercial and marketing teams to develop strategies for targeted cross-sell initiatives.
Translate customer data into actionable insights, focusing on cross-sell and up-sell potential, and communicate to senior management and non-technical stakeholders.
Develop dashboards, reports, and presentations that highlight cross-sell opportunities and track the success of cross-sell initiatives across verticals, ensuring data accuracy, timeliness, and governance.
Mentor the Head of BI in developing their leadership capabilities, particularly in fostering a data-driven culture within the team.
Assist the Head of BI in embedding knowledge of data processes and analytics into team workflows to enhance decision-making and operational efficiency.
Key responsibilities include:
- Leverage SCV engine to identify opportunities for cross-sell across various business verticals
- Use SCV engine data to create robust customer segments that highlight opportunities for cross-selling within and across verticals
- Collaborate with commercial and marketing teams to develop strategies for targeted cross-sell initiatives
- Translate customer data into actionable insights, focusing on cross-sell and up-sell potential
- Develop dashboards, reports, and presentations that highlight cross-sell opportunities and track the success of cross-sell initiatives across verticals
- Mentor the Head of BI in developing their leadership capabilities
- Assist the Head of BI in embedding knowledge of data processes and analytics into team workflows
Requirements:
- Bachelors' or masters' degree in related field
- IT literate with Excel intermediate
All successful applicants will be required to undergo a DBS check.
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