Hospitality Service Expert
18 hours ago
We celebrate individuality, recognize differences, and embrace the culture of the Caribbean to deliver a unique experience for our guests.
Job Summary
We are seeking an exceptional Waiter to provide excellent service, make menu recommendations, and create a welcoming atmosphere in our restaurants.
About the Role
You will develop your skills, become a menu expert, and learn amazing service techniques while working collaboratively with the team. Your primary responsibility will be to ensure that our customers have a memorable dining experience by providing attentive, personalized service.
Key Responsibilities
* Provide exceptional customer service, ensuring a warm welcome and farewell to all guests
* Develop knowledge of our menu, including ingredients, preparation methods, and pairing suggestions
* Manage tables efficiently, taking orders, serving food and beverages, and handling payments accurately
* Work effectively as part of a team, maintaining open communication and supporting colleagues to achieve common goals
Requirements
* Strong communication and interpersonal skills, with the ability to work effectively with colleagues and customers from diverse backgrounds
* Ability to work in a fast-paced environment, remaining calm under pressure and adapting to changing circumstances
* Basic math skills, with accuracy when handling cash and credit transactions
Benefits
* Weekly pay – every Friday
* Tips through Tronc
* Industry-leading floor training
* Opportunities for fast progression and advancement
* Unlimited soft drinks on shift
* A subsidized team food menu offering a taste of the Caribbean
* A 70% discount at our restaurants for you and up to 6 friends
* Access to wages before payday with Hastee Pay
* A referral bonus scheme – up to £1,000 bonus for successful referrals
* Flexible working hours & student-friendly roles
* Team socials and events
* Regular team incentives and rewards
* Exclusive team discounts from hundreds of retailers
* Loyalty bonuses - £100 for every year you work with us
* Enhanced maternity pay
* An employee helpline available 24/7
* Wellbeing Champions in each restaurant to support our teams
Salary and Benefits
The estimated salary for this role is around £20,000 - £25,000 per annum, depending on location and experience.
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