Trainer - Learning Experience Specialist

7 days ago


Watford, Hertfordshire, United Kingdom Allwyn UK Full time

About the Role:

We are Allwyn UK, a multi-national lottery operator with a market-leading presence in several countries, and we're excited to announce a new opportunity for a skilled Trainer to join our team.

Key Responsibilities:

  • Design and deliver training programs to support the induction, customer service, product knowledge, technical skills, and compliance of our National Lottery customers and retailers.
  • Develop and maintain a high-quality training curriculum, ensuring it meets the needs of our business and supports the operational resource readiness and skills requirements across all service channels.
  • Collaborate with internal and external training bodies to improve knowledge and adopt design and implement training solutions where applicable.

Requirements:

  • Experienced in training design and delivery in a customer service environment.
  • Ability to use Microsoft and Google Suite.
  • Expert knowledge of learning styles and the ability to identify and match them to appropriate delivery techniques.
  • Strong influencing skills, working across multiple operational and stakeholder groups to build consensus and plans to support operational training and quality delivery.
  • Strong communication skills, both verbal and written.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and inclusive work environment.


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