Trainer - Learning Experience Specialist
7 days ago
About the Role:
We are Allwyn UK, a multi-national lottery operator with a market-leading presence in several countries, and we're excited to announce a new opportunity for a skilled Trainer to join our team.
Key Responsibilities:
- Design and deliver training programs to support the induction, customer service, product knowledge, technical skills, and compliance of our National Lottery customers and retailers.
- Develop and maintain a high-quality training curriculum, ensuring it meets the needs of our business and supports the operational resource readiness and skills requirements across all service channels.
- Collaborate with internal and external training bodies to improve knowledge and adopt design and implement training solutions where applicable.
Requirements:
- Experienced in training design and delivery in a customer service environment.
- Ability to use Microsoft and Google Suite.
- Expert knowledge of learning styles and the ability to identify and match them to appropriate delivery techniques.
- Strong influencing skills, working across multiple operational and stakeholder groups to build consensus and plans to support operational training and quality delivery.
- Strong communication skills, both verbal and written.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and inclusive work environment.
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