Trainer and Learning Experience Designer

3 weeks ago

Watford, Hertfordshire, United Kingdom Allwyn UK Full time
About the Role

We are seeking a highly skilled Trainer to join our team at Allwyn UK. As a Trainer, you will play a critical role in delivering exceptional customer service and ensuring that our National Lottery customers and retailers receive the best possible experience.

Key Responsibilities
  • Design and deliver training programs that support induction, customer service soft skills, product knowledge, technical skills, and compliance.
  • Create engaging training materials and tools that meet the needs of our business.
  • Develop and manage an annual training plan, covering service experience, product knowledge, technical skills, and compliance.
  • Plan, design, deliver, and manage multiskilling curriculum and training events in accordance with business needs, skills gap analysis, preferred learning styles, and departmental budget.
  • Maintain training management records and ensure data management policy compliance.
  • Build and maintain relationships with internal and external training bodies to improve knowledge and adopt design and implement training solutions.
  • Act as a Subject Matter Expert and provide support for New Technologies.
  • Upskill Customer & Retail Care Team in line with process or procedural updates.
Requirements
  • Experience in training design and delivery in a customer service environment.
  • Experience of delivering training and quality needs in a regulatory environment.
  • Ability to use Microsoft and Google Suite.
  • Expert knowledge of learning styles and the ability to identify and match them to appropriate delivery techniques.
  • Ability to successfully use a range of training media.
  • Experienced in group training and delivery focused.
  • Strong influencing skills and communication skills.
What We Offer
  • 34 days paid leave.
  • 2 x Life Days.
  • 4 x Salary of Life Insurance.
  • Pension: We'll contribute 8.5%.
  • BUPA.
  • £500 wellness allowance.
  • Income Protection.

  • Trainer and Learning Experience Designer

    4 weeks ago

    Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    About the RoleWe are seeking a highly skilled Trainer to join our team at Allwyn UK. As a Trainer, you will play a critical role in delivering exceptional customer service training programs that support the induction, customer service soft skills, product knowledge, technical skills, and compliance of our National Lottery customers and retailers.Your primary...

  • Trainer and Learning Experience Designer

    4 weeks ago

    Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    About the RoleWe are seeking a highly skilled Trainer to join our team at Allwyn UK. As a Trainer, you will play a critical role in delivering exceptional customer service training programs that support the induction, customer service soft skills, product knowledge, technical skills, and compliance of our National Lottery customers and retailers.Your primary...

  • Trainer and Learning Experience Designer

    1 month ago

    Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    About the RoleWe are seeking a highly skilled Trainer to join our team at Allwyn UK. As a Trainer, you will play a critical role in delivering exceptional customer service training programs that support the induction, customer service soft skills, product knowledge, technical skills, and compliance of our National Lottery customers and retailers.Your primary...

  • Trainer and Learning Experience Designer

    3 weeks ago

    Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    About the RoleWe are seeking a highly skilled Trainer to join our team at Allwyn UK. As a Trainer, you will play a critical role in delivering exceptional customer service and ensuring that our National Lottery customers and retailers receive the best possible experience.Key ResponsibilitiesDesign and deliver engaging training programs that support...

  • Trainer and Learning Experience Designer

    3 weeks ago

    Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    About the RoleWe are seeking a highly skilled Trainer to join our team at Allwyn UK. As a Trainer, you will play a critical role in delivering exceptional customer service and ensuring that our National Lottery customers and retailers receive the best possible experience.Key ResponsibilitiesDesign and deliver engaging training programs that support...

  • Trainer and Learning Experience Designer

    3 weeks ago

    Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    About the RoleWe are seeking a highly skilled Trainer to join our team at Allwyn UK. As a Trainer, you will play a critical role in delivering exceptional customer service and ensuring that our National Lottery customers and retailers receive the best possible experience.Key ResponsibilitiesCreate and design engaging training materials and tools that support...

  • Trainer and Learning Experience Designer

    3 weeks ago

    Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    About the RoleWe are seeking a highly skilled Trainer to join our team at Allwyn UK. As a Trainer, you will play a critical role in delivering exceptional customer service and ensuring that our National Lottery customers and retailers receive the best possible experience.Key ResponsibilitiesCreate and design engaging training materials and tools that support...

  • Trainer and Learning Experience Designer

    4 weeks ago

    Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    About the RoleWe are seeking a highly skilled Trainer and Learning Experience Designer to join our team at Allwyn UK. As a key member of our Customer Service team, you will be responsible for creating and delivering training programs that support the induction, customer service soft skills, product knowledge, technical skills, and compliance of our National...

  • Trainer and Learning Experience Designer

    4 weeks ago

    Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    About the RoleWe are seeking a highly skilled Trainer and Learning Experience Designer to join our team at Allwyn UK. As a key member of our Customer Service team, you will be responsible for creating and delivering training programs that support the induction, customer service soft skills, product knowledge, technical skills, and compliance of our National...

  • Trainer and Learning Experience Designer

    4 weeks ago

    Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    About the RoleWe are seeking a highly skilled Trainer and Learning Experience Designer to join our team at Allwyn UK. As a key member of our Customer Service team, you will be responsible for creating and delivering training programs that support the induction, customer service soft skills, product knowledge, technical skills, and compliance of our National...

  • Trainer and Learning Experience Designer

    4 weeks ago

    Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    About the RoleWe are seeking a highly skilled Trainer and Learning Experience Designer to join our team at Allwyn UK. As a key member of our Customer Service team, you will be responsible for creating and delivering training programs that support the induction, customer service soft skills, product knowledge, technical skills, and compliance of our National...

  • Trainer and Learning Experience Designer

    3 weeks ago

    Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    About the RoleWe are seeking a highly skilled Trainer and Learning Experience Designer to join our team at Allwyn UK. As a key member of our Customer Service team, you will be responsible for creating and delivering training programs that support the induction, customer service soft skills, product knowledge, technical skills, and compliance of our National...

  • Trainer and Learning Experience Designer

    4 weeks ago

    Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    About the RoleWe are seeking a highly skilled Trainer and Learning Experience Designer to join our team at Allwyn UK. As a key member of our Customer Service team, you will be responsible for creating and delivering training programs that support the induction, customer service soft skills, product knowledge, technical skills, and compliance of our National...

  • Trainer

    2 weeks ago

    Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    At Allwyn UK, we're on a mission to revolutionize the National Lottery experience. As a key member of our team, you'll play a vital role in shaping the future of our organization.About the Role:We're seeking an experienced Trainer to join our Customer Service team. In this role, you'll be responsible for creating and delivering training programs that support...

  • Trainer and Learning Experience Specialist

    1 week ago

    Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    About Allwyn UK:We are a multi-national lottery operator with a market-leading presence in several countries. Our mission is to create one of the UK's most inclusive organisations, where people can bring the best of themselves to do their best work, every day, for the benefit of good causes.We pride ourselves in being diverse and inclusive, and we do not...

  • Trainer

    1 week ago

    Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    We are seeking a skilled Trainer to join our team at Allwyn UK, a leading lottery operator. As a key member of our Customer and Retail Care team, you will be responsible for delivering high-quality training programs that support the induction, customer service skills, product knowledge, technical skills, and compliance of our colleagues.The ideal candidate...

  • Art and Design Educator

    4 weeks ago

    Watford, Hertfordshire, United Kingdom Wayman Learning Trust Full time

    Job Opportunity: Art and Design TeacherWe are seeking an experienced and passionate Art and Design Teacher to join our team at an Outstanding School in Watford. The successful candidate will be responsible for teaching Art and Design at GCSE and A-Level, and will have the opportunity to contribute to the development of our curriculum.About the SchoolThe...

  • Art and Design Educator

    4 weeks ago

    Watford, Hertfordshire, United Kingdom Wayman Learning Trust Full time

    Job Opportunity: Art and Design TeacherWe are seeking an experienced and passionate Art and Design Teacher to join our team at an Outstanding School in Watford. The successful candidate will be responsible for teaching Art and Design at GCSE and A-Level, and will have the opportunity to contribute to the development of our curriculum.About the SchoolThe...

  • Art and Design Educator

    3 weeks ago

    Watford, Hertfordshire, United Kingdom Wayman Learning Trust Full time

    Art and Design Teacher OpportunityWe are seeking a skilled Art and Design Teacher to join our team at an Outstanding School in Hatfield, Hertfordshire. The successful candidate will be responsible for teaching Art and Design at GCSE and A-Level, and will have the opportunity to work with a well-rounded curriculum and modern facilities.Key...

  • Art and Design Educator

    3 weeks ago

    Watford, Hertfordshire, United Kingdom Wayman Learning Trust Full time

    Art and Design Teacher OpportunityWe are seeking a skilled Art and Design Teacher to join our team at an Outstanding School in Hatfield, Hertfordshire. The successful candidate will be responsible for teaching Art and Design at GCSE and A-Level, and will have the opportunity to work with a well-rounded curriculum and modern facilities.Key...