Trainer and Learning Experience Designer

4 weeks ago

Watford, Hertfordshire, United Kingdom Allwyn UK Full time
About the Role

We are seeking a highly skilled Trainer to join our team at Allwyn UK. As a Trainer, you will play a critical role in delivering exceptional customer service training programs that support the induction, customer service soft skills, product knowledge, technical skills, and compliance of our National Lottery customers and retailers.

Your primary responsibility will be to create and design engaging training materials and tools that meet the needs of our business. You will also be responsible for planning, designing, delivering, and managing the multiskilling curriculum and training events in accordance with business needs, skills gap analysis, preferred learning styles, and departmental budget.

As a Trainer, you will work closely with internal and external training bodies to improve knowledge, adopt design, and implement training solutions where applicable. You will also act as a Subject Matter Expert and provide support for New Technologies to provide appropriate Knowledge Transfer.

To be successful in this role, you will need to have experience in training design and delivery in a customer service environment, as well as experience of delivering training and quality needs in a regulatory environment. You will also need to have expert knowledge of learning styles and the ability to identify and match them to appropriate delivery techniques.

Key Responsibilities
  • Create and design Customer and Retail Care training materials and tools that are engaging, support ease of learning, and meet the needs of our business.
  • Plan, design, deliver, and manage the multiskilling curriculum and training events in accordance with business needs, skills gap analysis, preferred learning styles, and departmental budget.
  • Act as a Subject Matter Expert and provide support for New Technologies to provide appropriate Knowledge Transfer.
  • Maintain training management records are kept up to date across Allwyn and 3rd party partners in line with data management policy.
  • Build and maintain relationships with internal and external training bodies to improve knowledge, adopt design, and implement training solutions where applicable.
Requirements
  • Experienced in training design and delivery in a customer service environment.
  • Experience of delivering training and quality needs in a regulatory environment.
  • Expert knowledge of learning styles and the ability to identify and match them to appropriate delivery techniques.
  • Ability to use Microsoft and Google Suite.
  • Strong influencing skills - working across multi-operational and stakeholder groups to build consensus and plans to support operational training and quality delivery.
  • Strong communication skills - verbal and written.
What We Offer
  • 34 days paid leave (This includes bank holidays)
  • 2 x Life Days
  • 4 x Salary of Life Insurance
  • Pension: We'll contribute 8.5%
  • BUPA
  • £500 wellness allowance
  • Income Protection

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