Software Support Specialist

1 month ago

Manchester, United Kingdom AJ Bell Management Limited Full time
Job Title: 1st Line Software Support Analyst

We are seeking a highly skilled and motivated 1st Line Software Support Analyst to join our IT Application Support Team. As a key member of our team, you will be responsible for the resolution of system incidents reported via our Service Desk.

Key Responsibilities:

  • Investigate and resolve system incidents in a timely and efficient manner
  • Perform root cause analysis to identify and resolve underlying issues
  • Collaborate with internal stakeholders to ensure effective communication and issue resolution
  • Develop and maintain technical knowledge and skills to stay up-to-date with changing technologies
  • Contribute to the development of technical documentation and procedures

Requirements:

  • Good working knowledge of SQL and/or PowerShell scripting
  • Experience working within a Change and Release framework
  • Experience with Windows Server administration
  • Technical IT certification (desirable)
  • Knowledge of Tibco or other workflow systems (desirable)
  • Knowledge and/or experience of working in an Agile environment (desirable)
  • Financial Services experience (desirable)
  • Knowledge of Atlassian products such as Jira, Confluence, BitBucket, OpsGenie
  • Knowledge of Graylog (desirable)
  • Knowledge of AWS products such as Lambda, EC2

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and reward for outstanding performance

AJ Bell is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to providing a diverse and inclusive work environment that values and respects the contributions of all employees.

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