Senior Application Support Specialist

4 weeks ago

Manchester, United Kingdom NEC Software Solutions Full time
Job Title: Senior Application Support Officer

We are seeking a highly skilled and experienced Senior Application Support Officer to join our Customer Support Operations team at NEC Software Solutions.

Job Summary:

The successful candidate will provide technical assistance and application support to customers, demonstrating in-depth knowledge of application environments. They will also develop and implement technical support procedures/documentation, proactively deliver support services, and identify revenue generation opportunities.

Key Responsibilities:
  • Provide technical assistance and application support to customers, demonstrating in-depth knowledge of application environments.
  • Develop and implement technical support procedures/documentation.
  • Proactively deliver support services and identify revenue generation opportunities.
Requirements:
  • Knowledge of Housing Management Software is Essential.
  • Proven experience supporting Web Applications.
  • Proficiency in SQL scripting and Housing database administration.
  • Experience of delivering support to users.
Desirable Skills:
  • It is highly desirable for candidates to have experience with NEC Housing software and related applications.
  • Understanding of software development principles in an ISO 9001 environment.
What We Offer:
  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
  • 25 days paid holiday with the option to buy/sell (FTE)
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
  • A selection of flexible benefits to suit your individual needs
  • All colleagues get free access to LinkedIn Learning.
Additional Information:

We pride ourselves in offering an excellent benefits package, including an above-average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Depending on the nature of the role, a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.

We're NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people, and even test the hearing of newborn babies.

Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities, and more. We help them pay financial support faster, speed up treatments for patients, and respond to emergencies in the right way.

We'd love your help. And we'll support you all the way.

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