Customer Collections Specialist
2 weeks ago
The Customer Collections Executive role at Guildways is a key position that requires a focused individual with high attention to detail to assist in recovering monies owed to our clients.
Key Responsibilities- Increased revenue through target mechanisms
- Achieve Collection Targets Set
- Manage and understand monthly collector targets in collaboration with Team leader
- Assist in achieving a mandate strategy. Working as a team
- Improved productivity through streamlined efficiencies and effectiveness
- Ensure monthly workload targets are met. (Productivity)
- Consistently work on improving daily, reviews and to ensure meeting set objectives
- Maintains acceptable work ethics within assigned mandate
- Delivered quality customer service
- Provides feedback to clients as and when required
- Investigates client/ debtor complaints in real time resolving these promptly and efficiently or referring to the department manager where appropriate
- Escalates complex queries / complaints to the Department Manager
We are looking for a candidate with:
- Knowledge and understanding of financial recovery CRM systems preferred but not essential as training will be provided
- Good Knowledge of collection processes
- Debt Collection policies and procedures
- Excellent People Skills
- Innovated and motivated
- A can do attitude and willingness to go an extra mile
- Living the Guildways approach and values
- Regular Staff Events
- Incentive Scheme, including a quarterly bonus
- Staff Benefits Package, including access to hundreds of high street discounts
- Ongoing staff training
- Enhanced Paternity/Maternity/Adoption leave
-
Customer Collections Specialist
2 weeks ago
Guildford, Surrey, United Kingdom Guildways Full timeAbout the RoleThe Customer Collections Executive position at Guildways is a key role in enhancing revenues through effective negotiation and collection strategies.Key ResponsibilitiesAchieve Collection Targets SetManage and understand monthly collector targets in collaboration with Team leaderAssist in achieving a mandate strategy. Working as a teamImproved...
-
Customer Collections Specialist
2 weeks ago
Guildford, Surrey, United Kingdom Guildways Full timeAbout the RoleThe Customer Collections Executive position at Guildways is a key role in enhancing revenues through effective negotiation and collection strategies.Key ResponsibilitiesAchieve Collection Targets SetManage and understand monthly collector targets in collaboration with Team leaderAssist in achieving a mandate strategy. Working as a teamImproved...
-
Customer Collections Specialist
2 weeks ago
Guildford, Surrey, United Kingdom Guildways Full timeAbout the RoleThe Customer Collections Executive role at Guildways is a key position that requires a focused individual with high attention to detail to assist in recovering monies owed to our clients.Key Responsibilities:Increased revenue through target mechanismsAchieve Collection Targets SetManage and understand monthly collector targets in collaboration...
-
Customer Collections Specialist
1 week ago
Guildford, Surrey, United Kingdom Guildways Full timeAbout the RoleThe Customer Collections Executive role at Guildways is a key position that requires a focused individual with high attention to detail to assist in recovering monies owed to our clients.Key Responsibilities:Increased revenue through target mechanismsAchieve Collection Targets SetManage and understand monthly collector targets in collaboration...
-
Customer Collections Specialist
7 days ago
Guildford, Surrey, United Kingdom Guildways Full timeAbout the RoleThe Customer Collections Executive role at Guildways is a key position that requires a focused individual with high attention to detail to assist in recovering monies owed to our clients.Key ResponsibilitiesIncreased revenue through target mechanismsAchieve Collection Targets SetManage and understand monthly collector targets in collaboration...
-
Customer Collections Specialist
7 days ago
Guildford, Surrey, United Kingdom Guildways Full timeAbout the RoleThe Customer Collections Executive role at Guildways is a key position that requires a focused individual with high attention to detail to assist in recovering monies owed to our clients.Key ResponsibilitiesIncreased revenue through target mechanismsAchieve Collection Targets SetManage and understand monthly collector targets in collaboration...
-
Customer Collections Specialist
7 days ago
Guildford, Surrey, United Kingdom Guildways Full timeAbout the RoleThe Customer Collections Executive role at Guildways is a key position that requires a focused individual with high attention to detail to assist in recovering monies owed to our clients.Key ResponsibilitiesIncreased revenue through target mechanismsAchieve Collection Targets SetManage and understand monthly collector targets in collaboration...
-
Customer Service Representative
2 weeks ago
Guildford, Surrey, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the CompanyHays Specialist Recruitment Limited is a leading recruitment agency that prides itself on providing exceptional service to its clients and candidates. As a true leader in the industry, they are committed to excellence and continuous improvement.About the RoleAs a Customer Service Representative, you will be part of a dynamic team that...
-
Customer Service Representative
2 weeks ago
Guildford, Surrey, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the CompanyHays Specialist Recruitment Limited is a leading recruitment agency that prides itself on providing exceptional service to its clients and candidates. As a true leader in the industry, they are committed to excellence and continuous improvement.About the RoleAs a Customer Service Representative, you will be part of a dynamic team that...
-
Customer Recovery Specialist
2 weeks ago
Guildford, Surrey, United Kingdom Guildways Full timeJob OverviewWe are seeking a highly motivated and detail-oriented individual to join our team at Guildways as a Customer Collections Executive.Key Responsibilities:Assist in recovering monies owed to our clients with high attention to detail.Work closely with our clients to resolve outstanding debts and improve cash flow.Develop and maintain strong...
-
Customer Engagement Specialist
1 month ago
Guildford, Surrey, United Kingdom Amplifon Full timeCustomer Engagement Specialist Role Overview We are seeking a dedicated Customer Engagement Specialist to enhance our service delivery and customer satisfaction. In this role, you will be responsible for managing customer interactions, scheduling appointments, and providing exceptional service to all clients. Key Responsibilities Efficiently...
-
Customer Engagement Specialist
1 month ago
Guildford, Surrey, United Kingdom Amplifon Full timeCustomer Engagement Specialist Role Overview We are seeking a dedicated Customer Engagement Specialist to enhance our customer interactions and support our audiologists in delivering exceptional service. Key Responsibilities Efficiently manage appointment scheduling to ensure a balanced mix of sales and service engagements for both new and...
-
Customer Recovery Specialist
4 days ago
Guildford, Surrey, United Kingdom Guildways Full timeJob OverviewWe are seeking a highly skilled and detail-oriented individual to join our team at Guildways, a trading name of Lovetts Ltd, as a Customer Collections Executive / Financial Recoveries Agent.Key Responsibilities:Assist in recovering monies owed to our clients with high attention to detail.Work closely with our clients to resolve outstanding debts...
-
Customer Recovery Specialist
4 days ago
Guildford, Surrey, United Kingdom Guildways Full timeJob OverviewWe are seeking a highly skilled and detail-oriented individual to join our team at Guildways, a trading name of Lovetts Ltd, as a Customer Collections Executive / Financial Recoveries Agent.Key Responsibilities:Assist in recovering monies owed to our clients with high attention to detail.Work closely with our clients to resolve outstanding debts...
-
Accounts Payable Specialist
2 weeks ago
Guildford, Surrey, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the CompanyHays Specialist Recruitment Limited is a well-established and reputable organization in the field of recruitment and employment services.About the RoleWe are seeking a highly skilled and experienced Accounts Payable Specialist to join our busy finance team. As a key member of the team, you will be responsible for delivering exceptional...
-
Accounts Payable Specialist
2 weeks ago
Guildford, Surrey, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the CompanyHays Specialist Recruitment Limited is a well-established and reputable organization in the field of recruitment and employment services.About the RoleWe are seeking a highly skilled and experienced Accounts Payable Specialist to join our busy finance team. As a key member of the team, you will be responsible for delivering exceptional...
-
Facilities Maintenance Worker
3 weeks ago
Guildford, Surrey, United Kingdom Hays Specialist Recruitment Limited Full timeJob SummaryWe are seeking a skilled and experienced Cleaning Professional to join our team at Royal Holloway University. As a key member of our facilities team, you will be responsible for maintaining the cleanliness and organization of our premises.Key ResponsibilitiesEmptying waste bins and transporting waste material to designated collection pointsMopping...
-
Cleaning Assistant
3 weeks ago
Guildford, Surrey, United Kingdom Hays Specialist Recruitment Limited Full timeJob Summary:We are seeking a reliable and detail-oriented Cleaning Assistant to join our team at Royal Holloway University. As a Cleaning Assistant, you will be responsible for maintaining the cleanliness and organization of our facilities.Key Responsibilities:Emptying waste bins and transporting waste material to designated collection pointsMopping floors...
-
Cleaning Professional
3 weeks ago
Guildford, Surrey, United Kingdom Hays Specialist Recruitment Limited Full timeJob SummaryWe are seeking a reliable and detail-oriented Cleaning Professional to join our team at Royal Holloway University. As a key member of our facilities team, you will be responsible for maintaining the cleanliness and organization of our university buildings.Key ResponsibilitiesEmptying waste bins and transporting waste material to designated...
-
Cleaning Assistant
3 weeks ago
Guildford, Surrey, United Kingdom Hays Specialist Recruitment Limited Full timeJob Summary:We are seeking a reliable and detail-oriented Cleaning Assistant to join our team at Royal Holloway University. As a Cleaning Assistant, you will be responsible for maintaining the cleanliness and organization of our facilities.Key Responsibilities:Emptying waste bins and transporting waste material to designated collection pointsMopping floors...