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Customer Collections Specialist

2 months ago

Guildford, Surrey, United Kingdom Guildways Full time
About the Role

The Customer Collections Executive role at Guildways is a key position that requires a focused individual with high attention to detail to assist in recovering monies owed to our clients.

Key Responsibilities
  • Increased revenue through target mechanisms
  • Achieve Collection Targets Set
  • Manage and understand monthly collector targets in collaboration with Team leader
  • Assist in achieving a mandate strategy. Working as a team
  • Improved productivity through streamlined efficiencies and effectiveness:
    • Ensure monthly workload targets are met. (Productivity)
    • Consistently work on improving daily, reviews and to ensure meeting set objectives
    • Maintains acceptable work ethics within assigned mandate
  • Delivered quality customer service:
    • Provides feedback to clients as and when required
    • Investigates client/ debtor complaints in real time resolving these promptly and efficiently or referring to the department manager where appropriate
    • Escalates complex queries / complaints to the Department Manager
About You

We are looking for a candidate with:

  • Knowledge and understanding of financial recovery CRM systems preferred but not essential as training will be provided
  • Good Knowledge of collection processes
  • Debt Collection policies and procedures
  • Excellent People Skills
  • Innovated and motivated
  • A can do attitude and willingness to go an extra mile
  • Living the Guildways approach and values
Benefits

We offer:

  • Regular Staff Events
  • Incentive Scheme, including a quarterly bonus
  • Staff Benefits Package, including access to hundreds of high street discounts
  • Ongoing staff training
  • Enhanced Paternity/Maternity/Adoption leave