Customer Service Team Lead

1 month ago

Ipswich, Suffolk, United Kingdom holcim Full time
About this role

Holcim

As a global leader in innovative and sustainable building solutions, Holcim is driving circular construction and becoming a net-zero company. Our people and communities are at the heart of our success, and we're passionate about building progress for people and the planet.

The Opportunity

We're seeking a talented and motivated individual to join our team as a Customer Service Supervisor within our Humes Division. As a Customer Supervisor, you will be responsible for coordinating a small team of Customer Service Officers (CSOs) to ensure the team achieves agreed sales targets and business goals.

Key Responsibilities:
  • Lead and develop the Customer Service team, providing guidance and support.
  • Ensure compliance with safety, health, and environmental legislation, promoting a positive safety culture.
  • Train and coach team members to ensure competent performance and address any deficiencies.
  • Retain existing customers by maintaining regular contact and building positive relationships.
  • Communicate effectively with internal staff to ensure customer issues are resolved satisfactorily.
  • Utilize tools, processes, and procedures to provide timely quotations, tender reviews, and contract compliance.
  • Behave consistently with company values, complying with relevant legislation and attending training programs.
  • Perform other duties as assigned to meet business needs.
Qualifications and Requirements:
  • Previous experience in customer service leadership.
  • High proficiency in Google Suite, SAP, and other relevant systems.
  • Strong business acumen and commercial awareness.
  • Key Competencies:
    • Excellent leadership and communication skills.
    • Ability to deliver results and manage execution.
    • Customer-focused mindset with a commitment to outstanding service.
    • Strong problem-solving and decision-making abilities.
    • Ability to work collaboratively in a team-oriented environment.
Benefits:
  • Competitive salary package.
  • Opportunities for career growth and development.
  • Work with a market leader in the construction materials industry.
  • Supportive and inclusive work environment.
  • Access to training and professional development programs.

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