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Customer Service Team Lead

1 month ago

Ipswich, Suffolk, United Kingdom Opus People Solutions Full time

We are seeking a dedicated and experienced Senior Customer Service Representative to support our clients at Opus People Solutions. This role is crucial in providing exceptional service to customers while ensuring their needs are met efficiently and effectively.

  • Handle customer inquiries via phone, email, and live chat, ensuring a high level of professionalism and courtesy.
  • Provide accurate information regarding products and services, assisting customers in making informed decisions.
  • Maintain detailed records of customer interactions through data entry into our systems.
  • Analyse customer feedback and trends to identify areas for improvement in service delivery.
  • Collaborate with team members to resolve complex issues and enhance overall customer experience.
  • Train and mentor junior staff members in best practices for customer service.

Key Skills:

  • High level of customer service, administration, client management
  • Strong data entry skills with attention to detail.
  • Excellent communication abilities, both verbal and written, with an emphasis on phone etiquette.
  • Capability to analyse information effectively to provide tailored solutions for customers.
  • Experience in upselling techniques to maximise sales opportunities while maintaining customer satisfaction.
  • Ability to work collaboratively within a team environment while also being self-motivated.

What We Offer:

  • Generous holiday entitlement
  • Social committee's
  • Company wide incentives
  • Extra company wide annual leave