Commercial Motor Claims Handler

2 months ago


Norwich, Norfolk, United Kingdom Aviva Full time
About the Role

We are seeking a skilled Commercial Motor Claims Handler to join our team at Aviva. As a key member of our Commercial Lines Motor Claims Team, you will play a vital role in supporting our customers and brokers through the journey of making a motor claim.

Key Responsibilities
  • Support customers and brokers through the motor claims process, providing excellent customer service and minimizing inconvenience to their daily lives.
  • Work proactively on claims, building strong relationships with brokers and utilizing a range of digital systems.
  • Juggle multiple tasks at pace, prioritizing responsibilities and meeting deadlines.
  • Embrace change and share ideas to improve the customer journey.
  • Utilize strong IT skills, with experience of using software like Microsoft Outlook and Word.
What We Offer
  • Starting salary between £23,900 to £27,300 (depending on hours, skills, and experience) plus additional benefits.
  • Bonus opportunity – 6% of annual salary.
  • Generous pension scheme – Aviva will contribute up to 14%.
  • 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
  • Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts.
  • Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
  • Brilliantly supportive policies including parental and carer's leave.
  • Flexible benefits to suit you, including sustainability options such as cycle to work.
  • Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
  • We take your wellbeing seriously with lots of support and tools.
About Aviva

We're inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.



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