Operations Manager

3 weeks ago


Hinckley, Leicestershire, United Kingdom DP World Full time
Operations Supervisor Job Description

DP World is seeking an experienced Operations Supervisor to lead its new service in Hinckley. This role is responsible for ensuring the effective delivery of a fast-paced distribution fulfilment service for various e-commerce customers, meeting customer service levels and productivity targets.

About the Role:

  1. Lead a team of Team Leaders and Operatives to deliver the distribution fulfilment service, ensuring customer service levels are met.
  2. Achieve productivity levels in line with agreed KPIs.
  3. Ensure Team Leaders and Team Members understand and adhere to safe working practices and methods.
  4. Manage succession planning and cross-training amongst the teams to foster a multi-skilled workforce culture.
  5. Complete daily manpower planning, increase area versatility with robust training plans.
  6. Manage headcount balance between permanent and temporary labour in the area, dealing with individual performance issues promptly.
  7. Investigate, document, and take appropriate action for issues under the Company's disciplinary and grievance policy and procedure.
  8. Ensure quality is maintained to achieve the required DPM rate.
  9. Maintain the 5S programme.
  10. Keep a daily communication channel open with other functions like Inventory, Admin, etc.

Key Skills:

  • Strong previous leadership experience in fast-paced warehouse/fulfilment environments.
  • Highly numerate and IT-literate with excellent communication skills.
  • Team player with a hands-on approach.
  • Flexibility to cover weekends and late deliveries when required.
  • Strong communication skills with carriers and customers.
  • Warehouse operations knowledge.

Compensation:

DP World offers exciting and challenging roles within a growing international organisation. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market-competitive compensation package.

About DP World:

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people worldwide. DP World exists to make the world's trade flow better, changing what's possible for our customers and communities we serve globally.

We're rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics, and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

We're reshaping the future by investing in innovation, from intelligent delivery systems to automated warehouse stacking. We're at the forefront of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.

DP World is committed to the principles of Equal Employment Opportunity. We believe that employing a diverse workforce is central to our success and make recruiting decisions based on your experience and skills.



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