Senior Operations Manager

4 weeks ago


Hinckley, Leicestershire, United Kingdom The Portfolio Group Full time
Operations Excellence Lead

This is an exciting career opportunity for an Operations Excellence Lead to join The Portfolio Group, a highly successful international company. As an Operations Excellence Lead, you will have the opportunity to make a genuine impact on the business by driving performance and developing a culture of operational excellence.

Key Responsibilities:

• Provide clear leadership and technical support to the team, ensuring day-to-day functional operation meets productivity and quality standards.
• Mentor and monitor team members, ensuring they provide commercially focused, quality advice to clients and recognize gaps in knowledge for training and development purposes.
• Oversee the management of the team, ensuring all protocols and KPIs are met and client SLAs are adhered to with no work outstanding.
• Liaise with clients to discuss their requirements and needs, in accordance with policies and procedures.
• Ensure client complaints relating to departmental issues are dealt with appropriately and within the SLA, making contact with the client and, if required, carry out complaint visits with a view to resolving the issues amicably in liaison.

This role offers an exciting opportunity to really make your mark within the business, with a focus on driving operational excellence, customer engagement, and developing products and services utilizing the latest technology to maximize client growth opportunities.

At The Portfolio Group, we are committed to providing a cohesive and motivated team environment, where you can provide leadership and support to colleagues and peers, ensuring best practice is shared across group companies.

This is a fantastic opportunity to join a dynamic and award-winning professional services consultancy, where you will have the opportunity to develop your skills and expertise in a fast-paced and challenging environment.



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