Customer Service Ambassador

2 days ago


Cardiff, Cardiff, United Kingdom Accor Hotels Full time
Job Description

We are seeking a highly skilled Customer Service Ambassador to join our team as a Night Operations Coordinator. As a key member of our front office team, you will be responsible for ensuring exceptional service is provided around the clock.

About the Role
  • You will be the face of IBIS Budget Whitechapel, extending a warm welcome to our guests during the night and putting their well-being at the heart of everything you do.
  • Contract - Full Time, Permanent, 140 hours per month.
Key Responsibilities
  • Be responsible for the reception desk and processing of night audit and nightly reports.
  • Assist security with monitoring building security.
  • Aid in the operations for the day team to ensure exceptional service is provided around the clock.
  • Work the unique night shifts at our hotel from 11pm to 7:18am.
  • Keep tables and service areas clean and tidy as per procedure manual.
  • Any other reasonable request as required by your Supervisor or Hotel Management.
Requirements
  • Flexible to work 5 days a week on a rotation basis from Monday to Sunday.
  • Someone with a positive attitude, a genuine customer service focus, and the technical ability to process the nightly audit of all front office transactions.
  • A fast-thinking, customer-focused problem solver with initiative that takes pride in creating and delivering memorable guest experiences while ensuring that all daily revenue has been captured and reported on.

We offer a competitive salary of £13.69/hour, along with a range of benefits including:

  • Free night stays in our UK hotels.
  • Up to 50% discount in any Accor Restaurant (T&C Applies).
  • Talent gym access.
  • Stylish and functional uniform provided.
  • Delicious complimentary meals on duty prepared by our creative chefs.
  • Discounted hotel rates all over the world in Accor Hotels.
  • Grow your skills and learn more through our Apprenticeship.
  • Continuously learn and develop yourself with our Accor Academy.
  • Support your wellbeing in your professional and personal lives.
  • Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries.
  • Participate actively in initiatives to build a more inclusive and sustainable world.
  • And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality (all benefits subject to availability and T&C).


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