Loan Advisor

3 weeks ago


Watford, Hertfordshire, United Kingdom Stellar Select Limited Full time
About the Role:

The Loan Officer will be responsible for taking new enquiries from various sources, identifying requirements, and placing them with the correct lender. They will underwrite new applications, package them with care, and present a perfectly packaged case to a lending partner. The role will also involve processing pipeline business, ensuring an efficient and satisfactory outcome for the borrower.

Key Responsibilities:
  • Ensure all details are fully completed on the CRM immediately once a new enquiry is received.
  • Carry out fact-finding exercises with direct customers where the loan is for a regulated mortgage contract.
  • Complete sourcing for all new enquiries and follow up with a call to broker/client.
  • Check over terms completed by admin and send out with necessary compliance documentation to client/broker.
System and Documentation:
  • Keep notes up to date on all cases and ensure folders are kept tidy, both on paper and on the system.
  • Review AIPs and Offers received, checking all financial details and requirements.
  • Review documents received and application packs, and review valuations when received and submitted to the lender.
Updates and Other:
  • Check case and completion updates for correct content and send to the client/broker.
  • Manage updates from all parties and inform those who require them.
  • Keep lender criteria spreadsheet/lender product guides/forms up to date in files and maintain a high level of service for all introducers & their clients.
Requirements:
  • Upbeat telephone manner and understanding of the source of an introduction.
  • Lender and product knowledge, general office skill set, and ability to manage own diary, manage deadlines and meet targets set.
  • GCSE Maths and English essential, and CeMAP required for handling regulated mortgage contracts.

This role is ideal for individuals with experience in 2nd charge mortgages and a passion for delivering excellent customer service.



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