Customer Service Team Lead
1 month ago
Athena Resourcing Solutions is seeking a Customer Care Team Leader to join their team. As a key member of the customer service team, you will be responsible for leading and motivating a team of administrators to provide excellent customer service to the network of associates and customers.
Key Responsibilities:- Motivate and support the team to develop positive relationships with customers to provide excellent customer service.
- Resolve complex customer queries and complete follow-up actions.
- Use bespoke IT systems to resolve and process customer orders and queries.
- Carry out call quality reviews and help your team develop using a coaching approach.
- At peak times, take calls and handle customer enquiries.
- Recruitment of Customer Care Administrators.
- Develop product and process knowledge to continue providing excellent customer service.
- Be a proud ambassador of the company to customers and colleagues.
- Previous Team Leader/Supervisor experience.
- Passionate about delivering customer service.
- Fluent in spoken and written German and English.
- Willing to learn how to use a variety of IT systems.
- Positive and engaging communication skills.
- Coaching & feedback skills.
- Ability to work in a team, ask for help and trust colleagues.
- Face to face Customer Service skills with visitors and at events.
- Ability to prioritise a varied workload.
- Interpret department, team and individual metrics for continuous improvement.
- Problem-solving skills to take the initiative and develop your knowledge.
- Rewarding salary packages.
- Contributory pension scheme of up to 6%.
- Flexible holidays.
- Gym membership and leading retailer discounts.
- Contributory health plan.
- Relocation support package.
- Cycle2Work scheme.
- Eye care vouchers.
- Free nutritional and personal care products at work.
- Life assurance.
Athena Resourcing Solutions is an employment agency and employment business. We are an equal opportunities employer, welcoming applications from candidates of all races, genders, ages, religions and beliefs, sexual orientations, and people with disabilities.
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