Customer Service Team Lead
4 weeks ago
About the Role:
Origin Recruitment is seeking a highly motivated and experienced German speaking Customer Care Team Leader to join our client's team. As a key member of the Customer Care team, you will be responsible for leading a team of administrators to provide exceptional customer service to our clients.
Key Responsibilities:
- Lead a team of Customer Care Administrators to deliver excellent customer service.
- Develop and implement coaching and feedback strategies to improve team performance.
- Collaborate with colleagues to achieve business objectives.
- Conduct regular 1-1s and performance reviews to ensure team members are meeting expectations.
- Assist with recruitment and training of new team members.
- Stay up-to-date with product and process knowledge to provide expert advice to customers.
Requirements:
- Fluent in spoken and written German and English.
- Proven leadership and coaching skills.
- Ability to work in a team environment.
- Flexibility to work in a fast-paced environment.
What We Offer:
- Competitive salary of £30,500 per annum.
- Contributory pension scheme.
- Opportunity to buy and sell holiday.
- Gym membership discounts.
- Contributory hospital and health cash plan.
- Cycle2Work scheme.
- Eye care vouchers.
- Free monthly nutritional and personal care products.
- Life assurance.
- Discounts at leading brands and retailers.
How to Apply:
If you are a motivated and experienced Customer Care professional looking for a new challenge, please contact Origin Recruitment to discuss this exciting opportunity.
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