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Customer Success Senior Manager

2 months ago

Bath, Bath and North East Somerset, United Kingdom Flair for Recruitment Full time
About the Role

We are seeking a highly skilled Senior Customer Success Executive to join our team at Flair for Recruitment. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.

Key Responsibilities
  • Develop and maintain strong relationships with clients, understanding their needs and preferences to deliver tailored solutions.
  • Collaborate with cross-functional teams to identify business opportunities and develop strategic plans to drive growth.
  • Provide expert advice and guidance to clients on investment products and services, ensuring they make informed decisions.
  • Conduct thorough needs analysis and present recommendations to senior stakeholders, both verbally and in writing.
  • Stay up-to-date with industry trends and developments, applying this knowledge to drive business growth and improve customer satisfaction.
Requirements
  • Proven experience in a customer-facing role, preferably within the investment industry.
  • Strong knowledge of investment products, including SIPP, ISA, and GIA.
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues alike.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong analytical and problem-solving skills, with the ability to present complex information in a clear and concise manner.