Senior Marketing Communications Manager
1 month ago
At L&C Mortgages, we're seeking a Senior Marketing Communications Manager to play a vital role in optimising our CRM strategy. As a senior member of the Marketing team, you'll be responsible for maintaining, developing, and optimising targeted automations and communication journeys that enhance engagement, drive retention, and promote cross sales across the customer lifecycle.
You'll work closely with stakeholders across the business to refine and optimise outcomes, driving a customer-first approach to our communication journeys. Your expertise in eCRM automations and knowledge of customer experience approaches will be essential in proposing and supporting the launches of new communication journeys that attract, engage, and retain prospective customers.
We're looking for a forward-thinking and adaptable Senior Marketing Communications Manager who's experienced in regulated environments. You'll have a strong understanding of cross-channel lifecycle automations, including implementation, personalisation, data integration, and audience segmentation. Exceptional customer experience and outcomes will be at the forefront of everything you do, and you'll have excellent written and verbal communication skills, as well as a robust planning and organisational capability.
Real-world application of regulatory requirements, such as FCA, GDPR, and PECR, will be fundamental to the role, and your commercial awareness will underpin the success of your team. If you're passionate about delivering exceptional customer experiences and have a strong background in marketing communications, we'd love to hear from you.
What we offer:
- A starting holiday entitlement of 24 days
- A day off on your birthday and if you move house
- Comprehensive benefits and employee support programmes
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