Technical Support Specialist

2 days ago

Surrey, United Kingdom Oscar Technology Full time

{"title": "2nd Line Support Engineer", "company": "Oscar Technology", "location": "Surrey", "job_type": "On-site", "responsibilities": ["Providing 2nd line support for IT incidents and requests", "Troubleshooting hardware and software issues", "Managing and administering Windows 10/11 desktop environments", "Administering Windows Server 2019/2022", "Maintaining IT security protocols", "Supporting Microsoft Exchange and email services", "Documenting technical processes and user support procedures"], "essential_skills": ["HND/Degree in Computer Science or related discipline", "Extensive knowledge of desktop and laptop hardware, operating systems and software applications", "Proficiency with core Microsoft Windows desktop environments and Windows Server administration", "Understanding of IT Security principles and practices"], "desirable_skills": ["Knowledge of Windows Group Policies and Active Directory", "Familiarity with Endpoint Central, McAfee/Trellix Security, WebMarshal, and Veeam", "Knowledge with virtualization technologies such as VMWare and Hyper-V", "Experience administering and supporting Mitel phone systems"]}

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