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Technical Support Specialist

2 months ago

Surrey, United Kingdom Rethink Full time
Job Description

Rethink is seeking a skilled Technical Support Specialist to join our team. As a Service Support Analyst, you will be the primary point of contact for technical issues and queries from our organization.

Key Responsibilities:

  • Provide technical support and assistance to users with computer hardware and software-related issues.
  • Log and coordinate all technical queries and requests, and where possible, resolve issues directly or coordinate with other teams for resolution.
  • Perform a range of technical and professional work activities, including logging and resolving technical issues with laptops, PCs, and handheld devices.
  • Collaborate with other teams to ensure effective communication and resolution of technical issues.
  • Develop and maintain knowledge of software products and platforms used by the organization.

Requirements:

  • Knowledge of software products and platforms, including Windows 7, Windows 10, Active Directory, Citrix, VPN, O365, and Microsoft Exchange.
  • Basic understanding of electrical and electronic technology.
  • Experience using Active Directory and a ticket and phone call management system.
  • Excellent interpersonal and communication skills.
  • Organizational and analytical skills, with attention to detail.

About Rethink:

Rethink is a dynamic organization that values innovation and collaboration. As a Technical Support Specialist, you will be part of a team that is dedicated to delivering exceptional service and support to our users.