Second Line Technical Support Specialist
3 weeks ago
Oscar Technology is seeking a highly skilled 2nd Line Support Engineer to join their dynamic team in Surrey. As a key member of the IT team, you will play a crucial role in maintaining infrastructure and providing exceptional technical support to the company and clients.
Key Responsibilities:- Provide timely and effective 2nd line support for IT incidents and requests, ensuring user satisfaction.
- Troubleshoot complex hardware and software issues across a busy network of 100+ users, including remote sites and users.
- Administer and manage Windows 10/11 desktop environments, including installation, configuration, and patching.
- Ensure optimal performance and security of Windows Server 2019/2022.
- Maintain IT security protocols, including antivirus management, hard drive encryption, and user authentication.
- Support Microsoft Exchange and email services, including spam filtering and cloud continuity/messaging services.
- Document technical processes and user support procedures for internal reference.
- HND/Degree or equivalent in Computer Science or a related discipline, or at least 5 years of relevant experience in a demanding environment.
- Extensive knowledge of desktop and laptop hardware, operating systems, and software applications.
- Proficiency with core Microsoft Windows desktop environments and Windows Server administration.
- Understanding of IT Security principles and practices, including firewalls, VPNs, and secure network setups.
- Knowledge of Windows Group Policies and Active Directory.
- Familiarity with Endpoint Central, McAfee/Trellix Security, WebMarshal, and Veeam.
- Knowledge with virtualization technologies such as VMWare and Hyper-V.
- Experience administering and supporting Mitel phone systems.
Oscar Technology offers a competitive salary based on experience. If you are a skilled 2nd Line Support Engineer looking for a new challenge, apply now.
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