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Technical Support Specialist

2 months ago

Surrey, United Kingdom Rethink Full time

Job Summary

We are seeking a skilled Technical Support Specialist to join our team at Rethink. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities

  • Provide technical assistance to clients via phone, email, and in-person support
  • Troubleshoot and resolve technical issues with laptops, PCs, and handheld devices
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain knowledge of software products and platforms used by our clients
  • Stay up-to-date with industry trends and best practices in technical support

Requirements

  • 2+ years of experience in a technical support role
  • Strong knowledge of software products and platforms, including Win7, Win10, Active Directory, Citrix, VPN, O365, and Microsoft Exchange
  • Basic understanding of electrical and electronic technology
  • Experience using Active Directory and ticket and phone call management systems
  • Excellent interpersonal and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment