Leasehold Services Coordinator

3 days ago


Essex, United Kingdom CHP Full time

We are seeking a skilled Leasehold Services Coordinator to join our team at CHP, a local housing association dedicated to tackling the housing shortage in the East of England.

As a key member of our Homeowner Management team, you will be responsible for providing an effective and efficient Homeowner management service for customers, ensuring high standards of performance and customer service. Your role will involve working closely with the Finance team to ensure accurate service charge estimates and actuals, resolving customer enquiries, and consulting with homeowners prior to commencing any works or entering into long term agreements that fall under section 20 of the Landlord and Tenant Act 1985 (amended by section 151 of the Commonhold and Leasehold Reform Act 2002).

In this role, you will also be responsible for recovering service charges, including s.20 works debt, in line with the rent and charge collection policy. This may involve obtaining county court judgments, requesting funds from mortgage lenders, obtaining charging orders, and ultimately forfeiture of the property.

You will be required to possess a full driving licence and access to your own vehicle for work purposes, as well as knowledge of housing or housing management practices, including direct experience of leasehold services. Experience in assisting with the preparation of service charge accounts is also essential.

CHP offers a comprehensive benefits package, including learning and development opportunities, healthcare cash plan, employee reward and recognition programme, free and confidential Employee Assistance Programme, CHParticipate volunteering programme, competitive pension scheme, and 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year, and 1 wellbeing day per annum.



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