Service Manager
2 days ago
About the Role:
The Service Manager is a key position within Cartrefi Cymru Co-operative, responsible for the day-to-day operation of our support services. This role requires a strong focus on promoting independence for the individuals we support, while also enabling them in an innovative, person-centred, and flexible way.
Key Responsibilities:
- Provide motivational leadership and direction to your team, empowering them to deliver high-quality, person-centred support.
- Build positive relationships with all stakeholders, including individuals, families, and community members.
- Develop and implement strategies to achieve our vision and values, ensuring an excellent service delivery.
- Collaborate with colleagues to identify and address areas for improvement, driving continuous quality enhancement.
- Ensure compliance with relevant legislation, policies, and procedures, maintaining a safe and supportive environment.
Requirements:
- Excellent people skills, with the ability to communicate effectively and empathetically.
- Reliability and commitment to delivering high-quality services.
- Ability to work under pressure, managing multiple priorities and deadlines.
- Strong team player, with a willingness to contribute to a growing and dynamic team.
- Valid driving license and willingness to travel across the region.
- Care management experience, with a strong understanding of relevant policies and procedures.
- QCF Level 3 qualification, with a willingness to work towards Level 5.
What We Offer:
- Attractive salary from £28,590.45.
- Career progression opportunities, with a focus on professional development.
- Company Pension Scheme and Healthcare Plan.
- Employee Assistance Programme and wellbeing support.
- Fully paid in-house management training.
- Paid DBS and SCW registration fees.
- Cooperative events and activities, promoting a positive work-life balance.
Legislative Requirements:
Due to the nature of this work, we are required by legislation to obtain an enhanced disclosure from the Disclosure & Barring Service for all successful applicants.
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