Service Manager

2 days ago


Bangor, United Kingdom Cartrefi Cymru Co-operative Full time

About the Role:

The Service Manager is a key position within Cartrefi Cymru Co-operative, responsible for the day-to-day operation of our support services. This role requires a strong focus on promoting independence for the individuals we support, while also enabling them in an innovative, person-centred, and flexible way.

Key Responsibilities:

  • Provide motivational leadership and direction to your team, empowering them to deliver high-quality, person-centred support.
  • Build positive relationships with all stakeholders, including individuals, families, and community members.
  • Develop and implement strategies to achieve our vision and values, ensuring an excellent service delivery.
  • Collaborate with colleagues to identify and address areas for improvement, driving continuous quality enhancement.
  • Ensure compliance with relevant legislation, policies, and procedures, maintaining a safe and supportive environment.

Requirements:

  • Excellent people skills, with the ability to communicate effectively and empathetically.
  • Reliability and commitment to delivering high-quality services.
  • Ability to work under pressure, managing multiple priorities and deadlines.
  • Strong team player, with a willingness to contribute to a growing and dynamic team.
  • Valid driving license and willingness to travel across the region.
  • Care management experience, with a strong understanding of relevant policies and procedures.
  • QCF Level 3 qualification, with a willingness to work towards Level 5.

What We Offer:

  • Attractive salary from £28,590.45.
  • Career progression opportunities, with a focus on professional development.
  • Company Pension Scheme and Healthcare Plan.
  • Employee Assistance Programme and wellbeing support.
  • Fully paid in-house management training.
  • Paid DBS and SCW registration fees.
  • Cooperative events and activities, promoting a positive work-life balance.

Legislative Requirements:

Due to the nature of this work, we are required by legislation to obtain an enhanced disclosure from the Disclosure & Barring Service for all successful applicants.



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