Frontline Service Manager

6 days ago


Bangor, United Kingdom Royal Mail Group Full time

About the Role

We are seeking a highly skilled and experienced leader to join our team as a Customer Operations Manager. As a key member of our Delivery team, you will be responsible for ensuring the smooth running of all deliveries and providing excellent service to our customers.

Key Responsibilities

  • Lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep.
  • Partner with Trade Union to drive performance improvement and ensure we reach our best with people management, resource planning, and specialist project activity.
  • Deliver every item accurately and on time, playing a major part in the trust customers have in us.
  • Work through the morning and into the afternoon, ensuring the smooth running of all deliveries.

Requirements

  • Flexible and able to excel under pressure.
  • Customer-focused, team player, results-driven, inspiring leader.
  • Able to empathise, motivate, coach, and collaborate.
  • Relish the opportunity to be part of our historic transformation from a letters business to a parcels business.

What We Offer

  • 10% on-target bonus.
  • Generous holiday allowance.
  • Flexible working.
  • Pension scheme.
  • Excellent parental leave policy.
  • MyBundle benefits, including Cycle2work scheme and corporate discounts.

About Us

Royal Mail Group is a leading provider of postal and parcel services. We are committed to delivering excellent service to our customers and are seeking a talented individual to join our team as a Customer Operations Manager.



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