Client Services Liaison
3 days ago
Job Title: Client Services Liaison
Reports to: Senior Client Service Manager
Location: Milton Keynes
The Opportunity:
We are a bespoke electronic security company operating in the central London area, seeking a dynamic operations professional to support our business. The ideal candidate will possess an inquiring mind and a high level of common sense to thrive in our family-run organization.
This role requires the ability to manage multiple tasks and work efficiently in a fast-paced environment.
Main Duties/Responsibilities:
- Manage the ticketing system on our CRM, ensuring all client tickets are acknowledged within the Service Level Agreement (SLA) and engineers are coordinated to visit if necessary.
- Act as the first point of contact for all client inquiries.
- Ensure all calls are answered professionally and promptly.
- Manage service calls correctly on our CRM system.
- Respond to client inquiries in a timely and courteous manner.
- Update the CRM with dates for client maintenance visits (PPM's).
- Comply with and promote all working policies and procedures.
- Provide a high standard of customer service at all times.
- Liaise with clients and engineers regarding the booking of service and maintenance visits.
- Coordinate service engineers daily and make necessary arrangements for access to relevant sites.
- Run daily and weekly reports as requested by clients.
- Provide quotes to clients as and when required.
- Ensure timely and accurate updating of tickets/actions on the CRM for invoicing purposes.
Required Skills/Abilities:
- Strong communication skills.
- Computer literacy.
- Good interpersonal skills to liaise with customers.
- Ability to deal tactfully and effectively with a wide range of people.
- Ability to work with minimal supervision or as part of a team.
Benefits:
- Salary Range: £25,000 - £28,000.
- Company Pension.
- Wellness Program.
- Team events.
- Free Parking.
- 23 Holidays per year plus birthday off.
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