Information Services Assistant

2 months ago

Llandrindod Wells, Powys, United Kingdom Powys County Council Full time

About the Role:

Powys County Council is seeking a highly skilled and organized Records Assistant to join our team in providing a dynamic and progressive archives service. As a Records Assistant, you will play a crucial role in supporting the Archives Manager in delivering an efficient and effective records and information management service to our departments.

About You:

  • Excellent interpersonal and communication skills to interact with customers and colleagues at all levels.
  • Strong problem-solving skills to resolve complex issues and provide accurate information.
  • Ability to organize, search, and retrieve information with ease.
  • Excellent ICT skills to work with various software and systems.
  • Ability to relate to customers and colleagues in a professional and courteous manner.
  • The role requires physical stamina, including lifting and carrying boxes and files, and the use of ladders.

Key Responsibilities:

  • Assist with the records management destruction program to ensure records reaching their retention period are disposed of in accordance with adopted retention schedules and recognized effective working practices.
  • Respond to enquiries and file retrieval requests from client departments in a timely and accurate manner.
  • Provide direct assistance to users of the Archives Service in a customer-friendly way and supervise the public search-room to ensure high standards of customer care.
  • Produce documents from the strong-rooms for public use and ensure they are handled in accordance with office procedures.
  • Assist in the care and preservation of archive collections, maintaining good order in the strong-rooms and assist with cataloguing of documents and collections management as appropriate.
  • Assist in the general management of the Archives and Information Management Service by undertaking any other duties commensurate with the scope and grade of the post.

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