Change and Configuration Management Specialist

2 weeks ago

Manchester, New Hampshire, United Kingdom bet365 Full time
About the Role

We are seeking a highly skilled Change and Configuration Management Specialist to join our team at bet365. As a key member of our IT department, you will play a crucial role in ensuring that our change management processes are followed across the business.

The Change and Configuration Management department is responsible for ensuring that all risks and regulatory impacts have been assessed at the right level for all changes being applied to the live environment. As an engineer, your primary focus will be to ensure that changes are recorded in line with our policies and procedures.

Key Responsibilities
  • Ensuring regulatory compliance is a key consideration in any changes planned and released to the live environment.
  • Creating and maintaining relevant accurate documentation.
  • Engaging necessary stakeholders prior to approving change requests to progress into the live environment, so that all relevant risks are assessed at the appropriate level, where applicable.
  • Engaging necessary stakeholders to ensure processes are understood and are working as effectively as they can be for the implementation teams.
  • Ensuring traceability of changes against each and every configuration item is achieved.
  • Processing change requests in a timely manner according to the change policy whilst ensuring they are recorded and stored accurately.
  • Highlighting changes which do not conform to standards.
  • Contributing to the production of the Forward Schedule of Change for review.
  • Helping to resolve queries to ensure that all appropriate changes take place.
  • Acting as first point of contact for Business and regulatory change queries.
Requirements
  • Excellent communication skills.
  • Strong attention to detail.
  • Excellent documentation skills.
  • Ability to work to deadlines with excellent organisational skills and process orientation.
  • Good understanding of the Microsoft tools (including Word, Excel, Outlook) is required.
  • Understanding of Change Management principles.
  • Pragmatic approach to the administration of governance.
  • Formal technical training or background is desirable.
  • Knowledge of software development principles is desirable.
  • Experience using Remedy, JIRA and ITIL background are desirable but not essential.
What We Offer

By joining our team, you will have the opportunity to work in a fast-paced and dynamic environment, with a focus on delivering high-quality results. We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.

As a member of our team, you will be part of a collaborative and supportive environment, with a focus on teamwork and open communication. We are committed to providing a safe and inclusive workplace, where everyone has the opportunity to succeed.

Apply now to join our team and take the first step in your career as a Change and Configuration Management Specialist at bet365.

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