Computer Deployment Specialist

3 weeks ago

London, Greater London, United Kingdom University of Bristol Full time
Job Summary

The University of Bristol is seeking a skilled Computer Deployment Specialist to join its IT Services department. As a key member of the team, you will be responsible for deploying devices to other front-line teams and performing day-to-day activities to build, deliver, collect, and dispose of computers and mobile devices.

Key Responsibilities
  • Deploy devices to other teams using the IT Service Management (ITSM) tool, ensuring efficient delivery or collection.
  • Update relevant databases, asset, and incident management systems to ensure accurate and up-to-date information is accessible to IT teams and colleagues.
  • Perform device resets using an understanding of the University's standard device build, updating the Configuration Management Database (CMDB) accurately and in good time.
  • Diagnose hardware or deployment failures and report them to other teams in IT Services, performing first-line hardware repair or maintenance and escalating issues when unable to resolve.
  • Ensure the working space is safe according to Health & Safety rules and procedures, resolving Health and Safety hazards and addressing immediate concerns with individuals and escalating ongoing issues to management.
  • Assist with the coordination and scheduling of work for IT Apprentices or resources assigned from wider teams to support demand, offering support and technical guidance on the build and deployment process.
  • Organize your workload efficiently and plan delivery schedules to ensure device build, deployment, and delivery are undertaken in a timely manner, prioritizing urgent requests as required.
  • Provide excellent customer service, responding to enquiries regarding the delivery function, liaising with customers regarding tickets, and updating on timescales and escalating concerns or issues to a senior member of the team as required.
  • Ensure documentation and knowledge articles are updated with any changes.
  • Respond to enquiries from other teams within IT Services who are providing a service to University staff, referring more complex queries or issues to a manager or colleague for advice.
  • Assist with the delivery of equipment from suppliers and loading/unloading into storage, ensuring both delivery and storage areas adhere to established standards.
  • Keep skills up to date and develop competence through learning from colleagues.
  • Occasional out-of-hours or weekend work may be required.

Requirements
  • Experience in building and configuring computers according to defined specifications.
  • Diagnostics skills to identify hardware or deployment failures and perform first-line repairs or maintenance tasks.
  • Proficiency in administrative tasks such as updating guidance documents, databases, and incident management systems.
  • Strong organizational skills to efficiently organize workload and plan delivery schedules.
  • Capacity to diagnose and troubleshoot technical issues, escalating more complex problems to management or colleagues for resolution.
  • Ability to explain tasks and technical details clearly and succinctly.
  • Commitment to maintaining quality standards in work undertaken, ensuring accuracy and adherence to established health and safety guidelines.
  • Maintain concentration on activity detail and record keeping during routine and repetitive work with a high level of accuracy.
  • Willingness to identify and propose process improvements.
  • Must hold a valid UK driver's license and adhere to University policies and procedures.

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